AEON FAQ Image

Loan Details

1. How do I contact Aeon Credit Service?
You can contact us by calling at 022 – 6226 6800 / 022-4906-6800 between 10 am to 7 pm (call charges applicable) for all sort of queries, we will be happy to assist you! Alternatively, you can also write to us at customercare@aeoncredit.co.in, and we will revert you within 24 hours.
In addition,, you can use our chat facility by visiting our website i.e. www.aeoncredit.co.in for assistance on chat.
2. How can I get my Statement of Account/Repayment Schedule?
You can call us at 022 – 6226 6800 / 022-4906-6800 between 10:00 am to 7:00 pm (call charges applicable) and we can send Statement of Accounts and Repayment schedule via email! You can also write to us at customercare@aeoncredit.co.in and we will revert you within 24 hours. You can use our chat facility by visiting our website i.e. www.aeoncredit.co.in for assistance.
3. How do I get my security PDC returned?
For all loans disbursed, we destroy the security instruments collected after loan clearance. This is specified in the loan application form.
4. What documents are required for processing the Two Wheeler/ Used Car NOC?
Following documents are required for processing the Two Wheeler / Used Car NOC:
  • • RC copy or RC particular
  • • Photo id proof
  • • Application letter OR NOC request (Optional)
(Need to send all documents via email at customercare@aeoncredit.co.in or send the documents through business whatsApp 9136936800)

If customer visited the head office for processing the Two Wheeler/ Used Car NOC then they need to provide above mentioned documents along with original copy for verifying the details.
5. How do I get my No Due Certificate (NDC) for Personal Loan?
NOC is issued once all the EMI payments are completed and the outstanding amount is zero. We will send you the No Due Certificate – NDC via email! You can also write to us at customercare@aeoncredit.co.in and we will revert within 24 hours. You can also use our chat facility by visiting our website i.e. www.aeoncredit.co.in and request for the NOC.
6. How do I get my NOC for Used car/Two wheeler loan/Used Two wheeler?
NOC is issued once the payment is completed and the outstanding is zero (0), post that you can call us at 022 – 6226 6800 / 022-4906-6800 between 10:00 am to 7:00 pm (call charges applicable) and we can send you the No Objection Certificate via email! You can also write to us at customercare@aeoncredit.co.in with required documents* and we will revert within 24 hours.
Note: Charges may be applicable for the following:
Sr No. Description of Charges Charges
1 No Objection Certificate ZERO-First Time
2 Duplicate NOC Charges 500/- Per Instance
3 Other Special-LPG/CNG- NOC 500/- Per Instance
4 Schedule Charges Online Free
7. Until when will my two-wheeler remain hypothecated with AEON?
Your Two-wheeler will remain hypothecated with AEON until the maturity of the Loan period.
8. What is the processing fee for used car loan?
The processing fee for used car loan is 2% of Loan Amount or Rs.5000/-, whichever is lower
9. How do I apply for a personal loan?
Customers can visit the website https://www.aeoncredit.co.in/lead and fill the requisite form. A call back will be arranged within 48 hours on the number mentioned in the requisite form. Currently the Personal Loan facility is available only for the existing Customers (Member Card holders) of AEON Credit Service India Pvt. Ltd. (ACSI)
10. How do I apply for a new loan?
For any new EMI Finance on Two wheeler/Used Car/E-Bike Loans, please visit any of our partner dealers. For any other loan, please visit Dealer shop office nearest to you. To view our branch/Merchant addresses, visit https://www.aeoncredit.co.in/Locator Branch Locator Click to view merchant. You can also call us at 022 – 6226 6800 / 022-4906-6800 (call charges applicable) for any queries related to new Loans. You can also write to us at customercare@aeoncredit.co.in and we will revert within 24 hours working hours. You can use our chat facility by visiting our website i.e. www.aeoncredit.co.in
11. I have applied for a new loan; how can I check its status?
You can know your loan status by calling us on 022– 6226 6800/ 022-4906-6800 (call charges applicable) or contact your nearest dealer (store) for the same. You can also write to us at customercare@aeoncredit.co.in and we will revert within 24 hours. You can use our chat facility by visiting our website i.e. www.aeoncredit.co.in
12. How do I get information on my two-wheeler loan?
You can know your loan status by calling us on 022– 6226 6800/ 022-4906-6800 (call charges applicable) or contact your nearest dealer (store) for the same. You can also write to us at customercare@aeoncredit.co.in and we will revert within 24 hours. You can use our chat facility by visiting our website i.e. www.aeoncredit.co.in
13. What is the interest rate for the loan offered?
The interest rates offered are on the basis of various factors such as loan amount, tenure, credit score, etc. and may vary for different customers as per their eligibility.
14. What is a Loan Sanction Letter?
Loan Sanction letter is a loan summary provided by the lender to the Borrower and accepted by the Borrower thereby setting out the terms & conditions of the Loan. Loan Sanction letter contains the details such as loan amount, rate of interest, interest amount, due date, processing fee, down payment, monthly instalment amount and number of monthly instalments etc. It is a system generated document issued by lender confirming the grant of loan amount and the terms& conditions, on the basis which the loan has been granted to the borrower.
15. How do I get a copy of my Loan Sanction letter/ loan summary?
If for some reason you have not received the Sanction/ Borrower’s acknowledgement letter from the Aeon Credit representative, do call us at 022 – 6226 6800 / 022-4906-6800 (call charges applicable) or write to us at customercare@aeoncredit.co.in and we will be happy to provide you with a copy of the same. Simultaneously you can also chat with us by visiting the website www.aeoncredit.co.in and clicking on the chat option.
16. Am I eligible to take a loan?
If you are an Indian citizen, above the age of 22 years and below 60 years for salaried individuals / below 65 years for self-employed, with a source of income and valid identity and address proof, you can apply for a loan with ACSI.
17. What documents do I need to apply for Aeon Credit loan?
ID Proof Aadhaar Card or PAN Card (with DOB) or Passport
Address Proof (Any One) Electricity Bill 
Utility Bill (Gas bill) 
Telephone / Mobile Bill 
Passport 
Aadhaar Card 
Home Purchase Agreement 
Leave & Licenses (3 to 6 months old) & Utility Bill (Gas bill-Compulsory)
Income Proof (Any One) 3 months bank statement with credit of your salary or 
3 months bank statement of your Savings A/c
Business Proof Udyog or Ghumasta (Self Employed)
Note: Relation proof is required, If Address Proof is the name of your family member.

To know more about eligibility and documentation you can call us at 022 – 6226 6800 / 022-4906- 6800 between 10:00 am to 7:00 pm (call charges applicable) or alternatively, you can also write to us at customercare@aeoncredit.co.in
18. Who can apply for a Two-wheeler Loan?
Any salaried or self-employed individual who is fitting in the eligibility criterion and having Identification Proof (As specified in FAQ 17) & supportive documents can apply for Two wheeler loans.

Change in Demographic Details

19. How do I update my Email ID?
You can call on our customer care number 022 – 6226 6800 / 022-4906-6800 or write to us at customercare@aeoncredit.co.in and get your email id updated in the system within 24 hours.
20. How do I update my Mobile no/Landline?
You are requested to call on our customer care number 022 – 6226 6800 / 022-4906-6800 (call charges applicable) or write to us at customercare@aeoncredit.co.in and get your contact number updated in the system within 24 hours.

Payment Related

21. How do I change my EMI due date?
The EMI due date for all the Products is same i.e. 2 nd of every month. We currently do not have an option to change the EMI due date. This is keeping in mind the uniformity of payment due dates for all our customers.
22. What is an EMI?
EMI is Equated Monthly Instalment, also known as monthly instalment, which is a fixed amount that a borrower pays to ACSI each month during the loan period in lieu of the loan, availed. Each monthly instalment comprises of the Principal loan amount as well as the interest component.
23. How will I get the refund if EMI got debited twice from the account in same month?
You will need to raise the request for refund of excess EMI or you can raise the request for adjustment of advance EMI in next month (if valid) by calling our customer care number 022 – 6226 6800 / 022-4906-6800 (call charges applicable) or write to us at customercare@aeoncredit.co.in. Alternatively, you can also chat with us by visiting the website www.aeoncredit.co.in and clicking on the chat option.
24. Do I have an option of pre-payment/ foreclosure of my loan?
Yes. ACSI gives you the option to pre-pay and close your loan before its term ends by paying the Foreclosure /pre-closure charges.
25. How can I calculate my EMI amount?
You need to simply click this link to calculate the EMI amount https://www.aeoncredit.co.in/EMICalculator/EMICalculatorTwoWheelerLoan
26. What happens if I do not pay my EMI on time?
Aeon Credit Service will levy Late Payment Charges & Bounce Charges if an EMI is not received on or before the respective due date.

Stage Charges
Payment Bounce Rs 350+GST 18%
Late Payment (After 15 days) Rs 150+ GST 18%
27. I want to make my EMI payment. How can I do that?
You can pay your EMI by Paytm, through our website (www.aeoncredit.co.in) & ICICI BANK (I Sure Facility). Once the payment is done from your end, you can call us at 022 – 6226 6800 / 022-4906- 6800 between 10:00 am to 7:00 pm (call charges applicable) or you can also write to us at customercare@aeoncredit.co.in to get your payment update.
28. How can I know my Foreclosure amount & how to pay?
You can call us at 022 – 6226 6800 / 022-4906-6800 between 10:00 am to 7:00 pm (call charges applicable) or alternatively, you can also write to us at customercare@aeoncredit.co.in Also you can use our chat facility by visiting our website i.e. www.aeoncredit.co.in for and we will be happy to guide you about foreclosure amount and mode of payment.
29. What are the foreclosure charges?
Foreclosure charges differs as per the tenure of the loan, as it is calculated on the Principal amount. Foreclosure charges for all products (except Used Car) are as under:

Tenure Charges
Tenure that are less than 6 months 6%
Tenure that are between 7 to 12 months 4%
Tenure that are more than 12 months 3.5%
30. What are the foreclosure charges for used car loan?
Foreclosure charges differ as per the tenure of the loan, as it is calculated on the Principal amount. Foreclosure charges for Used Car loan are as under:

Tenure Charges
Tenure that are less than 12 months 6%
Tenure that are between 13 to 24 months 5%
Tenure that are more than 24 month 0% (Nil)
31. What are the cancellation charges for used car loan?
If one cancels the used car loan before the disbursement, then there would be no charges applicable. However, after disbursal the cancellation charges for used car loan is at 6% or Rs.700/-, whichever is higher.
32. How can I make the foreclosure payment?
You can make this payment via below mode of payments
  • • Visit ACSI’s websites payment link http://www.aeoncredit.co.in/PayEMI/
  • • PayTm
  • • PhonePe
If the foreclosure payment is done before 15 th of the month, your account would not be debited in the following month on the due date.

Other Queries

33. What is the applicable GST rate for the fees and charges?
GST rate for the fees and charges mentioned above would be 18%.
34. How do I update my Credit Score?
Credit scores are usually updated after the due date. The final credit score for the loan is updated from the system within 45 days of closure of the loan. You can also check the credit score via the official website of the credit bureau (e.g. CIBIL: - www.cibil.com charges applicable*). In case of any queries, you can call us at 022 – 6226 6800 / 022-4906-6800 (call charges applicable) or you can also write to us at customercare@aeoncredit.co.in or greivence@aeoncredit.co.in. Alternatively, you can use our chat facility by visiting our website i.e. www.aeoncredit.co.in.
35. How can I raise any complaint?
Customers who wish to lodge any Complaints / Grievances or to provide any feedback may use the following channels (Calls, Emails, Website & Facebook) between 09:00 am to 7:00 pm, from Monday to Friday (except on national holidays).

You can call us at 022 – 6226 6800 / 022-4906-6800 between 10:00 am to 7:00 pm (call charges applicable) or you can also write to us at customercare@aeoncredit.co.in or Simultaneously you can use our chat facility by visiting our website i.e. www.aeoncredit.co.in.

Alternatively, you can visit our website click on home menu  contact us and submit the details.
36. How do I update/change my ECS/ACH mandate/repayment mode/E-NACH with ACSI?
To update your bank details kindly visit our office or the nearest dealer along with the new bank documents and one cheque (ECS/ACH Mandate) and Debit card (net banking) of new bank account (ENACH).
37. I do not have a credit card. Can I apply for a loan with AEON CREDIT SERVICE INDIA?
Yes! Aeon Credit Service does not require you to have a Credit Card to apply for a loan.
38. How do I register my ECS/ACH with Aeon credit?
You would require to submit ECS/ACH registration form along with copy of your cheque for ECS/ACH registration with us (which takes 45 working days)

For this, you can visit our Head Office or the dealer from where you had applied for loan.
39. How do I cancel my old E-NACH/Mandate with AEON CREDIT SERVICE INDIA?
You would need to register E-NACH of your new bank account, after that you need to send an email request on customercare@aeoncredit.co.in for the cancellation of old E-NACH. We will revert within 24 hours
40. How do I register my E-NACH with Aeon credit?
You need to visit our nearest branch/head office to register E-NACH and need to carry the
Debit card (net banking) of new bank account to register the E-NACH with us.
41. Can members of my family or my friends call Aeon Credit Service and get information on my existing loans?
Account related information such as EMI amount, tenure, request for statement etc. can be given only to the account holder. Family members/ friends can be given information related to payment procedures like General queries, mode of payment etc. Hence it is advisable that only the account-holder should call and seek the information regarding the loan details.
42. How do I get my original invoice copy?
You need to visit the dealer shop where you had applied for loan. (In case the original Invoice copy is misplaced, you can request for a duplicate copy from the dealer)

Membership Card

43. When will I receive my Member Card?
You will receive your Member Card after successful clearance of your first 3 EMI’s and after meeting the eligibility criteria. (This facility is currently discontinued until further notice)
44. How can I generate my member card?
We are no more sending physical member card to our customer. Hence, we request you to follow the steps listed below in order to access your online membership card. (This facility is currently discontinued until further notice)
  • • Please click on the link - https://membercard.aeoncredit.co.in
  • • After clicking on the link you will be landed to the Login page.
  • • You need to enter the registered mobile number and password.
  • • Post validation, you will be able to see your Member Card.
  • • You can download T & C and the user manual for your reference.
45. How to ensure my member card remains active?
To ensure that your Member card remains active you need have the following –

  • • No bounce charges on your loan account
  • • Need to use your member card within 1 year of activation or else your card would be deactivate automatically.
  • • (This facility is currently discontinued for new customers until further notice)
46. What is the basis to decide the limit on the membership card?
We based on our credit policies decide the loan amount on the member card. (This facility is currently discontinued not available until further notice)
47. What are the Benefits of Member card?
Member cardholder gets the following benefits: (This facility is currently discontinued until further notice)
• 0 processing fee
• Lower rate of interest
• Lesser documents
• Faster processing of loan application

The member card doesn’t guarantee you with a loan approval once applied. The verification process remains standard for all the customers.
48. Do I need to pay an extra charge for member card?
No, it is free. We provide member card only to the existing customers who match with our eligibility criteria. (This facility is currently discontinued until further notice)
49. How do I get my interest certificate?
You can call us at 022 – 6226 6800 / 022-4906-6800 between 10:00 am to 7:00 pm (call charges applicable) and we will be happy to assist you! Alternatively, you can also write to us at customercare@aeoncredit.co.in and we will revert you within 48 hours. In addition, you can use our chat facility by visiting our website i.e. www.aeoncredit.co.in
50. I had applied for moratorium for 3 months, but my tenure has increased by 6 months. Why?
During the moratorium months, interest continued to be accrued on the principal outstanding. Your revised tenure is calculated based on the revised principal, keeping the EMI same. Therefore, tenure has increased by more than 3 months.
51. Due to moratorium, both my EMI amount and Tenure has increased. What is the reason?
As clarified above, interest continued to accrue during the moratorium period, and due to this your overall principal outstanding has increased. To keep the monthly EMI amount as same, tenure has to be increased. However, as per our internal policy, for a certain product, the maximum tenure can only be for a certain number of months. For example, for personal loans, tenure cannot exceed 60 months. If the moratorium effect cannot be adjusted within the limit set by the Company in terms of tenure, then the EMI amount will also increase. Hence, there may be an increase in both tenure and EMI amount in some cases.
52. Is there an option for moratorium reversal?
Once the Moratorium is granted and the effects have been applied in the customers loan account, then a reversal of Moratorium will not be possible.
53. I had applied for a moratorium of 3 months. Later, I paid the EMI for 3 months. Still, my loan has not been rescheduled as it was before moratorium. What is the reason for this?
The EMI amount paid is adjusted towards principal outstanding. Since you had applied for moratorium, interest on the principal outstanding during the moratorium period gets accrued and a new repayment schedule is generated. Now, since you have made the payment of 3 EMIs, the same will be credited towards principal outstanding and accordingly, the effect will be passed on the tenure. However, once the moratorium has been applied to Customers Loan Account, it cannot be reversed.
54. If I opt for the moratorium, will I have to pay the remaining instalments within the existing tenure?
If you opt for a moratorium, your next EMI date will get deferred and accordingly your tenure will get extended based on the moratorium period opted by you.
55. Whether Moratorium can be opted on all the products?
Yes, moratorium can be opted on all the products.
56. If I opt for a moratorium, will I have to pay extra charges?
Yes, there is an additional interest for availing the moratorium facility, however interest at the existing rate will continue to be charged on the outstanding principal amount for the moratorium period, which will keep getting accumulated.
57. If I opt for the moratorium, will it impact my CIBIL score?
No. If you choose to defer your EMI payments by opting for the RBI extended moratorium; then your CIBIL score will not get impacted. However, if you don’t pay your EMIs as per the revised schedule after the moratorium period, your credit bureau record will be impacted. Hence, we advise you to make a note of the revised schedule once you receive the same, and pay your EMIs on time.