Term of use

These terms of use (“Terms”) of AEON Credit Service India Private Limited incorporated in India, bearing company identification number U66000MH2011FTC214516 and having its registered office at Unit No.TF-A-01, 3rd Floor, A Wing, Art Guild House, Phoenix Marketcity, LBS Marg, Kurla (W), Mumbai-400 070 govern your usage of our mobile application for digital lending namely “AEON Application” (“App”) including all future releases of the App

All persons (the "Users" or individually a "User") downloading AEON applications (the "Application") are required to read through and acquaint themselves with this Document prior to proceeding to use the Application. Access to and use of the Application by a User is deemed to represent the User's consent to these Terms of Use (and any amendments thereto). In case a User disagrees with these Terms of Use (as may be amended from time to time), he/she shall leave the Application and refrain from visiting it in the future.

This Application is owned and operated by ÆON Credit Service India Pvt. Ltd which is authorised to exercise the ownership and intellectual property rights to the Application.

These Terms of Use regulate the rights and obligations of ACSI and the Users regarding the use of the Application. Users are requested to read and understand these Terms of Use carefully before accessing or using the App. This is a legally binding agreement between the User and ACSI, establishing the terms and conditions under which the Application may be used. In the event of any conflict between the terms and conditions of specific products and services and this disclaimer, the conditions specific to such products and services shall prevail.

Use of the Application is available only to persons who is competent to enter into binding contracts as per the provisions of Indian Contract Act, 1872. Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 including minors, un- discharged insolvents etc. are not eligible to use the Application. If User is a minor i.e. under the age of 18 years, User shall not register on the ACSI Application and shall not transact on or use the Application. ACSI reserves the right to terminate User membership and / or refuse to provide User with access to the Application if it is brought to ACSI's notice or if it is discovered that User is under the age of 18 years or incompetent to the contract.

Use of Information and Materials

To use ACSI Services and access of the Application or its certain portion, User will need to register and obtain an account, username and password. When User registers, the information User provide to us during the registration process will help us in offering content, service, and management of User account. User is solely responsible for maintaining the confidentiality of User account, username, and password and for all activities associated with or occurring under User Account. User represents and warrants that User account information will be accurate at all times. User agrees that if User provides any information that is untrue, inaccurate, not current or incomplete or there is reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, or not in accordance with the this Terms of Use, ACSI shall have the right to indefinitely suspend or terminate or block access of User membership on the Application and refuse to provide User with access to the Application. User must notify ACSI (a) immediately of any unauthorized use of User account and any other breach of security, and (b) ensure that User exits from User account at the end of each use of the offerings. ACSI cannot and will not be responsible for any loss or damage arising from User failure to comply with the foregoing requirements or as a result of use of User account, either with or without User knowledge, prior to User notifying us of unauthorized access to User account. User should not transfer User account to any other person and User should use anyone else's account at any time without the permission of the account holder.

The Content contained in this Application is provided for general information only and should not be used as a basis for making business/commercial decisions. User is advised to exercise due caution and/or seek independent advice before entering into any arrangement or financial obligation based on the Content contained in this Application. The Content contained in this Application, including text, graphics, links or other terms are provided on an “as is”, “as available” basis and are protected by copyright in favour of ACSI. User should not distribute text or graphics to others without the express written consent of the ACSI. User should not copy, download, publish, distribute or reproduce any of the Content contained on this Application in any form without prior permission of ACSI. Use of the products or services described in this Application may not be permitted in some countries and if in doubt, User should check with the local regulator or authority before requesting further information on such products/ services. Products and services are available only at the discretion of ACSI, subject to the individual contractual terms and conditions of products and services on which they are offered and such products and services may be withdrawn or amended at any time without notice. The full range of products or services may not be available in all locations.

Links to Other Applications

The Application may offer links to applications that are not under ACSI's control. If the Users visit any of these linked applications they should review each application's terms of use. Specifically, ACSI does not assume any responsibility for any obligations of any persons who offer, provide or mediate services or goods on such applications. ACSI is neither responsible for the policies and practices of other companies nor for the contents of linked third party applications.

Regulatory Changes

Users acknowledge and agree that ACSI may have to modify the Services to comply with the applicable laws. As a result of this, users may be unable to access or use all or any part of the Services and/ or App. ACSI shall not be liable to users for such inability to use the Services and/ or App pursuant to our compliance with the applicable laws.

Change to the terms and application.

We may amend these Terms from time to time and may update and change our application from time to time to reflect changes to our Users’ needs and our business priorities. Every time you use our Platform or avail our Services, please check these Terms to ensure you understand the Terms that apply to you. These Terms are updated as on 01st September’2023.

Obligations of Users

When using the Application the Users must not: interfere with the Application's security, integrity and operation in general; use the Application for the transfer of damaging files; or, attempt to enter non- public sections of the Application or access restricted information featured on the Application where the Users do not meet the criteria for accessing this information. The User is further required to observe the ACSI's copyrights of this Application and, furthermore, to observe the third parties rights to material and text posted by ACSI on the Application (including, but not limited to, trademarks, logos etc.) but owned by third parties and which is under the protection of appropriate Acts on the protection of intellectual property rights.


ACSI collects certain information from users in order to provide the Services. ACSI use of users personal information is governed in accordance with the Privacy Policy located at www.aeoncredit.co.in

Prohibited Uses

In addition to other prohibitions as set forth in the Terms & Conditions, users are prohibited from using the Platform: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. ACSI reserve the right to terminate users use of the Service or any related website for violating any of the prohibited uses.


ACSI, through the Application, may allow the Users to apply for the loan, subject to the fulfilment of the eligibility criteria laid down by ACSI. User understand that ACSI may collect, authenticate, track User location, verify and confirm the User data, documents and details as may be required to sanction loan. In order to access the Application, Users are required to register with ACSI. During the Application process, User shall be required to share and upload the User Data on the Application or the Mobile Application Form. User Data shall include user personal information including but not limited to User name, e-mail address, gender, date of birth, mobile number, passwords, photograph, mobile phone information including contact numbers, SMS, call logs and browsing history, data, login-in credentials, Financial Reports such as bank documents, salary slips, bank statements, PAN card, bank account number, data from Credit Information Companies, data required for Know Your Customer (KYC) compliances, requirement and other relevant details (“Personal Information”). Users agrees that the Personal Information provided shall always be true, accurate, correct and complete. As part of the Services, User authorises us to import User Data and Personal Information dispersed over Third Party platforms. User understands and acknowledges that we may periodically request for updates on such Personal Information and the Company may receive such updated information from third party platforms. The Users are fully liable for any risk for his use of the Application(s) and ACSI does not assume any responsibility or liability for such risk. The contents provided on the Application(s) is intended only for general information and does not represent any form of advice or recommendation. The Application(s) may contain advice/ opinions and statements of various professionals/ experts/ analysts, etc., ACSI does not represent/ endorse the accuracy, reliability of any of the opinions/ statements/ information by such persons. Reliance on these statements shall be at the sole risk of the User. Specifically, the Contents of this Application is not intended to be relied upon by Users in making any specific decisions (including investment decisions). ACSI does not guarantee the accuracy, correctness, completeness, timeliness or availability of the Application's contents and/or services and does not accept any responsibility (e.g. towards the Users of the Application) in this respect. No information sent to any client through the Application or available on the Application shall constitute any representation or warranty by ACSI regarding the creditworthiness, financial performance or prospects, solvency, or viability of any company or other legal entity or the business carried on by such entity. To the maximum extent permissible by applicable laws ACSI shall not be liable for any direct, indirect, incidental or consequential damages, including, without limitation, damages for loss of profits, goodwill, loss of data or other intangible losses arising in connection with the use of the Application. All transactions undertaken on User’s behalf by ACSI will be on the basis of User’s express instructions/consent and will be strictly on a non-discretionary basis. User also authorises ACSI to get User credit information report from one or more Credit Information Companies as decided by ACSI from time to time. Once User verifies and uploads the User Data and/or other documents and details on our platform, ACSI shall process the same. Upon the completion of the document verification by ACSI, the loan may be sanctioned to User, subject to fitting eligibility criteria and other conditions set forth by ACSI for sanctioning the loan. Thereafter, User are required to fill and upload the /NACH mandate form/Cheque or any other document as may be required by ACSI. ACSI may collect the physical documents including signatures on those documents required for sanctioning and processing the loan.

User fully understands and agrees that the sanctioned loan shall be disbursed as per the mode provided in the Application. Users are required to repay the loan to ACSI, on the respective due date(s) mentioned in the Application. User understands and acknowledges that ACSI reserves the right to track User location (“Track”) during the usage of the Application by the Users, Deletion, uninstallation of Application, discontinuation of Company services, shall not release User from the responsibility, obligation and liability to repay the loan to the Company. User understands and acknowledges that User shall be solely responsible for all the activities that occur under User Account while availing the Services. User undertakes that ACSI shall not be responsible and liable for any claims, damages, disputes arising out of use or misuse of the Application. By usage of the Application, User shall be solely responsible for maintaining the confidentiality of the User Account and for all other related activities under User Account. ACSI reserves the right to accept or reject User registration for the Application/Services without obligation of explanation. User understands and acknowledges that, User is solely responsible for the capability of the electronic devices and the internet connection, User chose to run the Application. The Application operation on User electronic device is subject to availability of hardware, software specifications, internet connection and other features and specifications, required from time to time. The User Data and Personal Information provided during the registration is stored by us for User convenience. User understand and acknowledge that by accepting these Terms, User authorizes ACSI to track, fetch and use the User Data, including but not limited to User Personal Information, for the purpose of authentication and any updates with regards to User credentials. ACSI does not make any representations or warranties as to the item-specifics (such as legal title, creditworthiness, identity, etc.) of any of its Users. User releases and indemnifies ACSI and/or any of its officers and representatives from any cost, damage, liability or other consequence of any of the actions of the Users of the Application and specifically waive any claims that User may have in this behalf under any applicable law against ACSI.

Lending Rate and other charges for various financial schemes and interest rates cited as examples of rates which may be in effect from time to time are indicative rates only and are subject to change at any time at the sole discretion of ACSI and applicable Indian laws.

Intellectual Property Rights

Application(s) is/are controlled and operated by ACSI and all material on the Application, including images, illustrations, audio clips, text, graphics, logos and video clips, are protected by copyrights, trademarks, and other intellectual property rights. User must not copy, reproduce, republish, upload, post, transmit or distribute such material in any way, including by email or other electronic means and whether directly or indirectly and User must not assist any other person to do so. Without the prior written consent of ACSI, modification of Application is a violation of the copyrights, trademarks and other proprietary rights of ACSI, and is strictly prohibited.

Applicable Laws

Your use of this Platform and any Term & Conditions stated is subject to laws of India. In case of any disputes arising out of the use of the Platform or any part thereof, Courts of Mumbai, India will have exclusive jurisdiction.

Grievance Redressal Mechanism

In order to address any questions or grievances that users may have regarding the use of the Services, please contact our grievance officer:

Name: Mr. Tarun Bali
Email Address: grievance@aeoncredit.co.in
Contact: +91-22-6226-6866
Address: Unit No. TF-A-01, 3rd Floor, A wing, Art Guild House, Phoenix Marketcity, LBS Marg, Kurla (West), Mumbai - 400 070